It involves sitting down with your pharmacist with all your medicines in a private consultation area and talking about them and any concerns you may have. You are entitled to 3 consultations following the initial consultation over a period of 12 months (one year). The first consultation may take a little longer than the others, approximately 45 minutes in order to gather all the relevant information required to assist you. Your pharmacist is there to listen so this is an opportunity to voice any concerns or questions you may have about your medicines. Together, problems or difficulties will be identified. Your pharmacist will explain any queries and talk you through any changes that you may need to make. The aim is to ensure you get the most out of your medicines with the intention of improving your health. The consultation will be documented and you, along with your GP, will receive a report of this discussion with an Action Plan, if required.